Return & Exchange Window
Please raise any return, exchange, defect or incorrect-product concern within 2 business working days from delivery. Requests made after this period may be rejected because we cannot verify whether the issue existed at delivery.
Unboxing Video Required
A clear, continuous and unedited unboxing video is mandatory. It must show the sealed package, opening process, product, tags and the issue from all visible angles.
Smart Resolution
For verifiable defects caused by us, we may offer replacement, store credit, repair support, or a fair partial refund depending on the issue severity.
Steps To Follow
- Record the unboxing video before opening the package fully.
- Check the item immediately for size, damage, missing parts, tags and packaging.
- WhatsApp us within 2 business days with order ID, issue details and the full video.
- Cooperate during verification while our team reviews the case and confirms the practical resolution.
Customer Mistake Policy
If the wrong size, product or address was selected by the customer, we may offer an exchange subject to stock availability. A non-refundable logistics fee of ₹200 may apply. Cash refunds are not available for customer selection errors or change of mind.
When Return/Refund Is Not Possible
- No clear unboxing video proof.
- Issue reported after the 2 business-day claim window.
- Product used, washed, altered, damaged after delivery, or missing tags/packaging.
- Correct product received but customer changed their mind.
- Customized, final sale, clearance, intimate wear, jewelry or accessories.
Resolution Time
Most cases are reviewed quickly on WhatsApp. Complex cases involving pickup, reverse logistics, vendor checks or quality inspection may take up to 45 business working days for final resolution.